Here you will find all the information you need about the delivery of your order
Our approach to privacy
1.1. Anker Stuy Coatings UK Limited sees the protection of your Personal Data as a very important condition for creating trust and maintaining a good relationship with you.
2.1. With due observance of the applicable national regulations and, insofar as this is required by law, provided that you agree, we can keep in touch with you through various channels and means of communication, for example via our stores, our customer programs or via the internet (via our informative or sales websites - where applicable) or via our direct selling activities or by post, e-mail, telephone, fax or via SMS on your mobile phone, although we like to keep in touch by e-mail, as this is the least burdensome is for the environment.
2.2. Below we explain why we need your Personal Data and how this data is processed.
3.1. We limit the amount and type of data that we record to what we need for the intended use as stated above. We only register your Personal Data if you have provided this data to us voluntarily (directly or indirectly).
3.2. Which Personal Data we register exactly depends on the specific intended use, but in general, we record the following Personal Data from you:
- phone numbers;
- date of birth;
- e-mail address;
- language preference and product preferences;
Data not traceable to persons
4.1. If we collect information through our websites, as is the case with many other websites, we automatically record certain, not directly identifiable information about your website use that is not directly traceable to you. This concerns, for example, the IP address of your internet provider, the date and time when you visited the website, the internet address of the website from which you linked to our website, the operating system used by you, the parts of the website that you have visited, the web pages that you have read, the images that you have viewed and the content that you have downloaded from our website.
4.2. We may use non-directly identifiable information to prepare tracking reports on the demographic composition of our website users, traffic patterns on our website and purchases made through our website. The tracking data in these reports is not - and cannot be - linked to the identity or other Personal Data of individual users.
4.3. Your visit to our website is therefore registered. However, you remain anonymous to us unless you specifically choose to exchange data with us. Based on this information about how customers use our website, we get a better idea of the most wanted functions and we can respond better to the wishes of our customers.
When are Personal Data recorded and how is this data used?
5.1. Anker Stuy Coatings UK Limited records your personal data (“personal data”) for the following:
- 5.1.1. to settle your transactions;
- 5.1.2. to manage your participation in our customer program, if applicable;
- 5.1.3. for direct marketing;
- 5.1.4. to analyze our sales and for a better understanding of your wishes and preferences;
- 5.1.5. for the development, improvement, marketing and delivery of products and services tailored to your wishes;
- 5.1.6. so that you can take advantage of offers and participate in competitions;
- 5.1.7. so that you can participate in customer surveys or focus groups;
- 5.1.8. for processing exchanged products or returns;
- 5.1.9. to improve our stores;
- 5.1.10. to handle questions or complaints
- 5.1.11. so that you can participate in our customer programs and for the management of your participation in these programs.’s.
5.2. We only store your Personal Data for as long as this is necessary for the specific intended use for which the data was collected. We store your Personal Data by our internal guidelines, procedures and standards, as well as following the laws and regulations in the Relevant country.
5.3. We will disclose your personal data if we are legally obliged to do so or if a competent authority requires this from us.
Permission (Opt-in - Log out)
6.1. Opt-in: Anker Stuy Coatings UK Limited does not use your Personal Data for a purpose that has not been disclosed in advance unless we are legally obliged to do so or have received permission from you in advance.
6.2. The provision of Personal Data is not a condition for the purchase of one of our products unless the requested data is required for an explicitly stated, legitimate use.
6.3. For example, we generally request explicit prior approval (“opt-in”) for sending marketing material (see 5.1.2 above).
6.4. Unsubscribe: You can revoke the permission granted to us for registration, use or disclosure (and in general the processing) of your Personal Data for direct marketing purposes at any time free of charge in the prescribed manner (via e-mail, by post, via an SMS etc.). If you have any questions about the option to deregister based on this article, please contact us.
6.5. If according to Article 6.3, you have granted permission to send commercial material and also participate in our customer program, we will assume that this does not imply an automatic cancellation request in the event of termination of your participation in our customer program. We will then assume that your permission remains valid unless you have specifically opted out in the manner stated in Article 6.4.
6.6. Similar products or services (soft-opt-in): Under the laws and regulations in Belgium, it is permitted to send commercial expressions by e-mail, regardless of whether the addressee has given explicit permission for this in advance (opt-in) when the personal data is provided by the addressee in the context of the sale of products and services. The condition applies that the identity of the sender is clearly stated and that the addressee is allowed to unsubscribe at all times. This rule is also referred to as the "similar products and services exception" or "soft opt-in". If this rule applies, we may use it to send you marketing information that we think may be of interest to you. In such a case, we will ensure that it is clear to you that the exception rule applies and we will give you the option to unsubscribe. Of course, you will always be given the option to unsubscribe by art. 6.4.
Correctness of data
7.1.Anker Stuy Coatings Ltd keeps your Personal Data as accurate, complete and up-to-date as possible, taking into account the use of that data and the interests of our customers.
7.2. You must notify us of any changes to your Personal Information and ensure that this information is accurate and up-to-date.
7.3 If desired, you can adjust your Personal Data in your customer account environment on the website.
Thanks to our cookies you do not always have to enter or download the same information when you return to us. This ensures that our website becomes even more convenient. Moreover, our cookies help us to see how you use our site and how we can make our site even more user-friendly. Our cookies are also used for our online marketing campaigns.
What are cookies?
Cookies are small text files that are placed on a PC and are read by the browser (including Google Chrome, Internet Explorer, Firefox) when opening an Internet page. The creator of a cookie determines what he places in the cookie. As long as a user does not enter any personal data on the visited site, the cookie cannot contain this information either. There are direct and indirect cookies, also known as first and third party cookies.
The law distinguishes between two cookies:
functional cookies for storing login data, passwords and e.g. the contents of a shopping cart.
tracking cookies that are placed to store user data for later reuse for various purposes. These cookies are placed by Google Analytics, Social Media and YouTube plug-ins.
In the new privacy legislation, functional and technical first-party cookies (for example, to store a password) are permitted without the user's permission, provided that the obligation to inform visitors to the website is met. Anker Stuy Coatings Ltd uses these cookies when logging in users. First-party cookies are placed by the owner of the website and are important for the functioning of the website.
Third party cookies are cookies that are not from the owner of the website, but from third parties. Anker Stuy Coatings Ltd uses these cookies by using Google Analytics, LinkedIn, Facebook, Twitter and YouTube plug-ins. By using this website you agree to the use of these cookies. The various applications are explained below regarding the privacy statements of these parties. There you can read what these parties do with your personal data. The privacy statements can be changed and Anker Stuy Coatings Ltd does not influence this.
Anker Stuy Coatings has configured Google Analytics so that IP addresses are made anonymous so that data can never be traced back to your IP address. Furthermore, the Analytics account of Anker Stuy Coatings Ltd is set up in such a way that the information may not be shared with others.
The information generated by the cookie about your use of the website is transferred to servers stored by Google in the United States. Google uses this information to keep track of how you use this website, to compile reports on website activity for the owner of this website (Anker Stuy Coatings Ltd) and to offer other services related to website activity and internet use. Google may only provide this information to third parties if Google is legally required to do so, or insofar as these third parties process the information on Google's behalf. Google will not combine your IP address with other data that Google has.
Buttons are included on our website to promote (like) or share (tweet) web pages on social networks such as Facebook, Twitter and LinkedIn. These buttons work with pieces of code that come from Facebook, Twitter and LinkedIn itself. Cookies are placed through this code. We would like to refer you to the privacy statements of these companies (which may change regularly) to read what they do with your (personal) data that they process through these cookies.
Cookies from YouTube are placed to watch YouTube videos. The cookies are used to keep statistics and to improve YouTube. We have no control over what Youtube does with the cookies. Click here for more information