Delivery conditions - Anker Stuy UK Store
  • Next day delivery on orders placed before 12PM*
  • Trade discounts available
  • Local and on-site technical support from Peterborough

    Delivery conditions

    Here you will find all the information you need about the delivery of your order


    Delivery charges as of 1st September

    FedEx 1 (Single Parcel)£ 10.00
    FedEx 2 Two Parcels)£ 15.00
    FedEx 3 (Three Parcels)£ 20.00
    FedEx 4 (Four Parcels)£ 25.00
    FedEx Pre 12 Surcharge£ 5.00
    FedEx Pre 10 Surcharge£ 10.00

    Free delivery on all orders over £400 excl. VAT
    Order over £400 of paint or ancillary products and we will make sure it gets there free of charge!

    When will I receive my order?
    All orders that will be placed through our webshop before 12pm, will be processed that day and we always do our upmost to ensure delivery the next day.

    Do you delivery internationally?
    Our webshop currently ships throughout the mainland UK, this excludes the highlands and islands. 

    What if I need to request a colour?
    We reserve the right to delay an order if a colour has not been matched before. Whilst every effort is made to ensure we have matches to all popular colours, sometimes specific colours are yet to be requested. In this instance a formulation will need to be produced before we can fulfill your order. This process can delay dispatch for more than 24 hours depending on difficulty of the match. 

    Do you want you paint in an unusual colour? Simply click here to request a colour match and we will get back to you as soon as we can. 

    Which courier partner do you use?
    We have a long standing and trusted relationship with FedEx and most of our small orders are sent in secure boxes. These boxes have been rigorously tested to ensure your paint arrives safely. If you have a large order then this will be sent on a pallet with The Pallet Network (TPN)

    How do I track my order?
    When we have received your order you will receive a confirmation email. We will then begin processing your order. Once we have sent it will send you an email with a FedEx tracking number for you to follow your order.

    What happens if I received damaged good?
    If you received damaged goods then get in contact with us directly, simply click here and we will do our best to replace your product as quickly as possible.

    I am not satisfied with the product, what shall I do?
    In the event that we have failed to meet your standards then click here and we will assist you to the best of our ability. See our returns policy for more information. 



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