Privacy policy
Our approach to privacy
1.1. Anker Stuy Coatings UK Limited sees the protection of your Personal Data as a very important condition for creating trust and maintaining a good relationship with you.
1.2. This privacy policy describes our obligations and your rights about the processing of your Personal Data by applicable laws and regulations.
1.3. By providing your Personal Data you agree that we will record and use this data or otherwise process it (including disclosure) in the manner and for the intended use as stated in this privacy policy.
Data registration
2.1. With due observance of applicable national regulations and, if required by law, provided you agree, we can keep in touch with you via various channels — for example via our stores, customer programs, websites, direct selling, or by post, email, telephone, fax or SMS. We prefer email, as it is least burdensome for the environment.
2.2. Below we explain why we need your Personal Data and how this data is processed.
Personal data
3.1. We limit the amount and type of data recorded to what we need for the intended use. We only register your Personal Data if you provide it voluntarily (directly or indirectly).
3.2. In general, we record the following Personal Data from you:
- name
- address
- phone numbers
- date of birth
- e-mail address
- sex
- language preference and product preferences
Data not traceable to persons
4.1. When collecting information through our websites, we automatically record certain non-identifiable information (e.g., IP address, visit date/time, referring website, operating system, visited pages, downloaded content).
4.2. We use this non-identifiable data for reports on demographics, traffic patterns, and purchase analysis. This data cannot be linked to any individual user.
4.3. Your visit is registered anonymously unless you provide personal data voluntarily.
When are Personal Data recorded and how is this data used?
5.1. We record your Personal Data for the following purposes:
- to settle your transactions;
- to manage your participation in our customer program;
- for direct marketing;
- to analyze sales and understand your preferences;
- to develop, improve, market and deliver products and services tailored to you;
- to enable you to benefit from offers and participate in competitions;
- to allow participation in surveys or focus groups;
- for processing exchanges or returns;
- to improve our stores;
- to handle questions or complaints;
- to manage your participation in our customer programs.
5.2. We only store your Personal Data as long as necessary for the intended purpose and in accordance with legal regulations.
5.3. We will disclose your data only if legally required or by competent authority request.
5.4. If we intend to collect your data for purposes not stated here, we will notify you and seek your permission where possible.
Permission (Opt-in / Opt-out)
6.1. We do not use your Personal Data for new purposes without your permission unless legally obliged.
6.2. Providing Personal Data is not a condition for purchase unless explicitly stated.
6.3. We generally request explicit opt-in approval for sending marketing materials.
6.4. You may revoke permission for direct marketing at any time, free of charge, by contacting us via email, post, or SMS.
6.5. Opting out of our customer program does not automatically cancel your marketing permissions unless you explicitly unsubscribe.
6.6. Under Belgian law, “soft opt-in” allows sending marketing emails if the data was collected during a sale and clear unsubscribe options are provided.
Correctness of data
7.1. We strive to keep your Personal Data accurate, complete and up-to-date.
7.2. You should notify us of any changes to your data.
7.3. You can update your data in your customer account on our website.
What are cookies?
Cookies are small text files placed by your browser to remember info like login data or site preferences. They can be functional (e.g. login, shopping cart) or tracking cookies (e.g. Google Analytics, social media plugins).
This site uses both functional and tracking cookies for analytics and social media integration.
Cookie Policy Anker Stuy Coatings UK Limited
Functional cookies are permitted without permission as long as users are informed. Third-party cookies (Google Analytics, social media) require your consent. By using the website, you agree to these cookies.
Google Analytics
We use Google Analytics with IP anonymization. Data is stored in the US but is protected by privacy agreements. You can opt out via this link.
Social media
Social media buttons on our site (Facebook, Twitter, LinkedIn) use cookies. Please check their privacy policies for details:
YouTube
YouTube cookies enable video watching and usage statistics. We have no control over their data usage. More info here.
Microsoft Clarity
"We partner with Microsoft Clarity and Microsoft Advertising to capture how you use our website via behavioural metrics, heatmaps, and session replay to improve and market our services. Data is collected using cookies and tracking technologies. For details, see the Microsoft Privacy Statement."
